Got Questions?
We Have Answers! Browse through our frequently asked questions.
For Clients
RunX is a user-friendly platform that connects individuals with reliable and skilled service providers in their local area, helping them save time and live the good life.
RunX allows users to search for service providers based on location and service type, and view provider profiles, reviews, and ratings. Users can then hire a provider of their choice directly through the platform.
RunX offers a wide range of services, including plumbing, electrical work, carpentry, landscaping, painting, cleaning, and personal training, among others.
Service providers are carefully selected based on their experience, expertise, and reputation, and go through a KYC process to ensure they meet our standards.
To book a service provider, simply search for the service you need and browse through the available provider profiles. Once you find a provider you like, you can message them directly through the platform to discuss the details of your job.
Payment for services rendered is made securely through the platform using your preferred payment method.
Yes, the platform features a transparent and reliable rating system for service providers. Users can rate and review providers based on their performance, and these ratings are visible to other users.
If you're not satisfied with the service you received, you can contact the service provider to discuss your concerns. If the issue cannot be resolved, we have a dispute resolution process in place to help resolve the issue fairly.
Should your property sustain damage from a service provider, the RunX platform facilitates the process of filing an insurance claim. This allows you to seek reimbursement for the direct damage(s) caused by the service provider.
To initiate an insurance claim, just go to the insurance claims section within the RunX app and complete the insurance claim form.
After you file your insurance claim, it enters our backlog for assessment by a qualified insurance agent. Typically, you can expect a resolution for your claim within 72 hours.
There are no fees for users looking to hire service providers through RunX. Service providers pay a small commission on jobs booked through the platform.
If you're a skilled service provider, you can apply to become a provider on RunX by filling out an application form and going through our KYC process. Once approved, you can start connecting with clients and building your business.
For Service Providers
KYC stands for "Know Your Customer." It is a process of verifying the identity of clients to prevent fraudulent activities. KYC is crucial for service providers as it helps them ensure the safety of their clients and their business. By verifying the identity of their clients, service providers can build trust and establish a reliable relationship with them.
If you have a dispute with your client, you should try to resolve it through communication first. If that doesn't work, you can use the dispute resolution feature to help you settle the issue. However, preventive measures for disputes between clients and the service provider have been put in place, especially with payments, with the use of Escrow payments.
Yes, we have included a scheduling feature that allows service providers to schedule appointments with their clients. This feature helps ensure that both parties are available at the designated time and reduces the risk of missed appointments.
If a pending task is not completed, it may be marked as "overdue" or "expired" depending on the settings of the artisan web app. The service provider and the client will be notified of the status change, and the task may be removed from the pending list. It's important to complete pending tasks in a timely manner to ensure a positive experience for all parties involved.
The KYC process involves the service provider collecting the necessary personal information from the client, such as their name, address, and ID documents. The service provider then uploads the information to the artisan web app, which verifies the identity of the client. The KYC process is crucial for ensuring the safety and security of both service providers and clients.
If a client is dissatisfied with the service provided by a service provider, they can use the dispute resolution feature on the app to resolve the issue. The mediator will help the parties reach a mutually acceptable solution. It's important for service providers to provide high-quality services to maintain positive relationships with their clients.
Yes, the app includes an invoicing feature that allows service providers to send invoices to their clients. The invoicing feature makes it easy for service providers to manage their finances and keep track of payments.
Yes, service providers can accept or decline pending requests on the app. When a client requests a service, the request will appear as pending on the service provider's dashboard. The service provider can then review the request and either accept it or decline it.
The scheduling feature allows service providers to schedule appointments with their clients. Service providers can view their availability and select a time slot that works for both parties. The scheduling feature sends reminders to both the service provider and the client to ensure that they are aware of the appointment.
No, service providers cannot file an insurance claim through the RunX app.
If a Service Provider is unable to file an insurance claim through the RunX app and causes damage to a client's property, the insurance claims process available to clients serves as a means for them to receive compensation for damages caused by the Service Provider. This not only instills greater confidence in Service Providers when carrying out their work but also shields them from potential personal liability, as clients have recourse for damages caused during service provision.
Download the RunX app today!
Unlock the Good Life in Just a Few Taps!
Connect with skilled service providers or find clients. Experience Convenience and Excellence like never before
Download the RunX app today!
Unlock the Good Life in Just a Few Taps!
Connect with skilled service providers or find clients. Experience Convenience and Excellence like never before
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